Frequently Asked Questions
The following are answers to questions most frequently asked by Greener Cleaner’s customers. Should you require additional information, or have a question not addressed by this list, please contact us at our customer support email address. and we’ll answer your question quickly and personally.
Pickup and delivery
- How Does Delivery Work? Do I need to be home for pickup or Delivery?
The delivery process is incredibly simple, and you never need to be home! We’ve explained how the service works in detail on how the service works page, so click over and take a look!
- I'd prefer to be home for pickups and deliveries. Can I schedule an appointment at a specific time?
Unfortunately, not at this time. Greener Cleaner provides our pickup and delivery dry cleaning service free of charge because we keep our routes as efficient as possible. That means that when we get to your neighborhood, if we have 10 customers there, we want to be able to pick up all 10 while we’re there. If we didn’t do it this way, we might have to pick up one customer in your neighborhood at 8 am, then leave the neighborhood and come back at 11 am for the next customer, and then again at 1pm for the 3rd customer, and so on and so on. We simply wouldn’t be able to run the business efficiently in this way, and we would have to charge significant pickup and delivery fees to all of our customers to make up for lost efficiency. We think it works out best for everyone this way, because who wants to pay pickup and delivery fees, when you can get the service free!
- What areas do you service?
Greener Cleaner covers a huge part of Chicagoland, including many suburbs. Our coverage area does periodically change, so Click here to find out if you reside in an area that we currently service. If you’re not in one of the shaded regions, and would like to request service anyway, please email us, and depending on the situation, we may be able to accommodate your request.
- Where do I get my Greener Cleaner laundry bag for pickup, and door hook for delivery?
When you leave your first order for pickup, you can use any bag(s) that you have around the house. Any bag will do fine, we just ask that you please make sure that your name is written on/inside each and every bag so that your order does not get mixed up with other new customers who we’re picking up that day. When your first order is delivered, you’ll receive that order back with your brand new Greener Cleaner bag, to use for all future orders. you will be provided with a free Greener Cleaner laundry bag. If you would like us to provide you with a free door hook to hang your cleaned clothes from, please let us know at sign-up, and our driver will leave you the hook when he picks up the first order.
- How often will my clothes be picked up?
It’s up to you! Most customers choose twice per week service, where we automatically stop by your residence two times per week to see if you have any cleaning to pick up. The other option is called “On Call” service, where you simply call us whenever you need us to come by for a pickup! And since we’re already in your neighborhood, there are never any minimums for dry cleaning pickups.
- I'm staying at a hotel, can you pickup and deliver to me?
Generally, due to the way that Greener Cleaner works, we are unable to provide our services to hotel guests without prior consent from the hotel. The reason is because we do not provide pickup and delivery times for our service, so we require that all of our customers provide us with a location where we can pickup and deliver to, even when they may not be there. At a residence or a place of business, this is generally not a problem. However, at a hotel, this becomes an issue because if you are not present when our driver gets there, we still need to be able to complete our pickup or delivery, so you would need the permission of the hotel to allow us to pickup or deliver to either the front desk or the concierge desk. Generally speaking, most hotels have their own in-house dry cleaning and laundry services that they provide (we know, at crazy prices!), so you may not have luck in getting them to agree to have their staff handle your pickups and deliveries. However, if you can get your hotel to agree (longer term guests sometimes have more luck requesting permission for our services), we’d be more than happy to help!
- Should I be worried about leaving my clothes outside?
Absolutely not! There are two similar questions that are always asked by customers who want us to pickup and delivery from an outside location, and that is should I be worried about theft, and should I be worried about the weather? To answer the first question, we have found that theft is simply not a problem when it comes to dry cleaning and laundry deliveries. No matter how much your clothes mean to you, theft is generally about resale value, and there just isn’t an incentive to steal clothes. And remember, all your UPS and FedEx packages arrive in the same manner. Regarding the weather, Greener Cleaner will only deliver clothing to an area that is protected from the weather. Also, during periods of severe weather, your driver may choose not to deliver the clothes that day, and instead deliver the clothes during the next delivery period.
- Is 24 Hour delivery service available?
At this time, 24 hour delivery service is NOT available through our pickup and delivery service, however we can honor special requests for 48 hour turnaround times. If you need same day or next day service, please visit our location at 4837 Oakton St, Skokie (only 2 minutes off I-94 and 12 minutes from Downtown Chicago), where we offer same day service before 10:00 am at no additional charge.
- What if I go out of town and need to temporarily suspend service?
No problem. Simply log-in to your account and click on the “schedule a pickup / cancel service” link. Here you can schedule temporary account cancellations for when you are out of town. If you prefer, you can also email us at email@example.com and let us know!
- What is GreenEarth? Why is it better than traditional dry cleaning?
GreenEarth is a breakthrough in dry cleaning technology, that represents a departure from traditional petroleum based cleaning solvents. While traditional solvents did a fairly good job of removing stains, there are also serious problems, including health hazards, environmental issues, and issues with damage to clothing because the chemicals are so strong. GreenEarth is a patented and trademarked solution, and is the only silicone based commercial textile cleaner. The silicone solvent breaks down chemically to water, and sand, so it’s totally environmentally friendly! For more information, please check out our page dedicated to GreenEarth Cleaning!
- What is professional wet-cleaning?
Generally, the term “Dry Cleaning” refers to the process of cleaning clothes using a liquid solvent. While still a liquid, the term “Dry” in dry cleaning referred to the fact that there was no water being used. This is because traditionally, water could not be used on certain fabrics, like wools and silks. Professional wet-cleaning has changed all that. Over the last decade or so, as we started to become aware of the hazards of using PERC and other petro-chemicals, companies began looking for newer, better, more environmentally friendly solutions. Specialized equipment has been developed to aid in the finishing of wet-cleaned garments, and special softeners and additives have been created specifically for the wet-cleaning process. More recently, professional wet-cleaning has really come-of-age. In the beginning of wet-cleaning’s history, companies who used wet-cleaning techniques went through a lot of trial and error, finding out what worked and what did not. Now, many years after its inception, wet-cleaning techniques have truly been perfected. It is now possible to clean virtually any type of garment, even fine wool suits and sweaters, silks, and anything else, using water! Check out our page on wet-cleaning for more information!
- Does the pickup and delivery service cost anything, or are there any other hidden costs?
No! Our pickup and delivery service is currently free. All you pay for is the cost of cleaning, and we take care of all delivery costs. The only other charge you will ever see on your account isn’t actually a charge – it’s a fully refundable deposit of $7.95 for any Greener Cleaner bags that are provided to you while you are using our service. If you ever decide to stop using our service for any reason, simply return the bag(s) for a full refund. It’s that simple!
- How do your prices compare with other cleaners?
We’d like to think that Greener Cleaner provides the very best value around. You’ll find a wide range of pricing for cleaners out there, just like any other industry. On the lower end of the pricing scale are “discount” operations and small mom-and-pop stores, and on the complete opposite end of the spectrum are “couture” cleaners. At Greener Cleaner we like to think we fit happily in the middle, with the highest quality standards, yet reasonable pricing. For an example, imagine a sweater that you absolutely love – you can bring it to a discount operation who may charge $2.49, or a mom and pop that may charge $3.50 – $4.50. The problem with taking one of these two options is that you may be taking a risk with your beloved sweater (more on this in the next question). The other option is to take the sweater you love to a “couture” cleaner, but to clean this one sweater you may be charged more than $30.00! At Greener Cleaner, you can feel totally confident entrusting us with your garments, because we provide a quality of cleaning that matches up to any “couture” cleaner around, and yet we keep our pricing totally reasonable. Currently our price for most sweaters fall between $5.95-$7.15. For more information and detailed pricing please click here to see our Price list.
- If there are cheaper cleaners out there, why should I use Greener Cleaner?
Unfortunately, sometimes you pay for what you get. Think about it like this: you don’t buy the cheapest clothes you can find, right? Of course not! That’s because your clothes are an expression of who you are. And for that same reason, we think you should think twice before choosing to have your clothes cleaned by the cheapest cleaner around. Some cleaners out there may not be treating your expensive garments the way they deserve to be treated. At Greener Cleaner, you’ll feel confident trusting us with your garments because:
- We don’t use harsh chemicals like PERC to clean your clothes. PERC leaves your clothes with that familiar “cleaning” odor, and it is a harsh chemical that can be rough on your clothes. Our GreenEarth solvent leaves your clothes softer, brighter, and odor free, every time!
- Our solvent is fresh every load. Greener Cleaner guarantees that our environmentally friendly solvent is freshly distilled and purified after every load. With other cleaners, you just don’t know… unfortunately, sometimes solvent can be old, dirty, and dingy.
- Our equipment is state of the art. Greener Cleaner has invested hundreds of thousands of dollars in a brand new, state of the art plant. We use the newest technology to bring you the best possible quality in cleaning and pressing. The reality is that there are other plants out there that still have equipment from the 1950′s and 60′s. Seriously!
- Our staff is properly trained. At Drive Cleaning, your clothes will be cared for by qualified garment care professionals, who are properly trained to handle your most treasured garments. In addition, you’ll get outstanding customer service to match our high standards of cleaning quality.
- Our equipment is properly maintained. Proper repair and maintenance of equipment is of paramount importance. Like changing the oil in a car, if a cleaner does not properly maintain their equipment, the equipment will start to perform poorly. Greener Cleaner has a structured maintenance schedule that is followed to ensure continued quality over the long term.
General Account Questions
- I see a "Log-in" link on the page. What's that for?
The log-in is typically used for our customers who are taking advantage of our free pick-up and delivery service. It allows you to log in to your account, change account information and billing info, view historical statements, track orders through our system, and request pick-ups. Our customers who come to our stores typically don’t use the log-in features of our website, but as long as you have an email address on file with Greener Cleaner, you can log in too!
- How do I log into my account?
Go to our account log-in page and use your email address that you gave us when you signed up as your log-in, and the last four digits of your phone number as your initial password. Once you’ve logged in, you’ll see a link to change your password in the “Customer Information” screen. If you’ve forgotten your password or need help, simply email customer support, or call (773)-784-8429.
- How Do I change my personal information and/or my clothing preferences?
Simply log into your account and click on the customer information page.
- If I'm Using the Pick-up and Delivery Service, How Do I inform Greener Cleaning if I have a special request/issue with a garment?
When The best way to let us know is to simply leave a detailed note inside your bag identifying the specific garment along with your specific instructions. You can also notify us of special requests when you request a pickup online by logging in to your account. You’ll see a there is a “comments” field, where you may enter any special instructions you wish.
- What do I do if I have a problem with my order after I get my clothes back?
Contact Greener Cleaner customer service within 14 days by sending an email to firstname.lastname@example.org or calling (773) 784-8429. Please include your name, address, and a description of the problem in your message. Greener Cleaner takes the utmost care to ensure that every single item comes back in the best possible condition, but we also recognize that problems still do arise from time to time. While unlikely, when problems do happen, Greener Cleaner will do everything in its power to make sure that we make the situation right for our customer. Depending on what type of problem has occurred, we will handle issues individually on a case-by-case basis.
- What forms of payment do you accept?
For our in-store customers, we accept cash, check, and all major Credit Cards. For our pick-up and delivery customers, your cleaning will be automatically charged to your credit card or debit card. You will receive a Greener Cleaner monthly statement with a .pdf statement attached that documents your charges. For large corporate accounts, we may be able arrange different billing options. Please contact email@example.com, or call (773)-784-8429 for more information.